Items purchased via the electronic payment gateway will be shipped within 72 hours of your purchase.
If we are out of stock of any merchandise, in most cases we will disable ordering of a product if it is out of stock. If an ordered product is out of stock and a delay of greater than 7 days is expected, we will contact you and ask you if you would like to wait for restocking or receive a refund.
ALLSTARS INSALT brag mats are guaranteed to be fit for purpose for 12 months under normal usage conditions. This guarantee does not cover damage incurred during any kinds of misuse. We do not provide refunds if you change your mind about entering the online fishing competition.
Warranty Return or Replacement Procedure:
Start the return process with an email to firstname.lastname@example.org. The email should describe the problem; include any photos and information about the issue, and we will help you toward the next steps of the refund/replacement process. Please include:
- Full Name
- Current Address
- Estimated Date of Purchase
- Description of the problem
- Photos showing the problem
Typically the refund/return process will involve you sending the faulty product to:
P O Box 5515
Gladstone QLD 4680
Method for returning various ALLSTARS INSALT products:
Brag Mats – can be sent in a Small Parcel Post Pack (cost $9.20). We will repair or replace the item at no cost up to 12 months from the date of purchase.
Other Merchandise – Such asfaulty shirts, stickers etc. can typically be assessed for warranty claim based on the photos that you send through. We will replace the item at no cost up to 12 months from the date of purchase.
Once we receive your faulty product, we will promptly assess it and determine if it qualifies for a warranty claim and communicate the outcome with you. Typically, when a product is deemed faulty, we will replace the item and send it back to you, at our expense, as soon as possible. If your product is deemed damaged due to misuse, we will contact you regarding options for purchasing a replacement product as cheaply and efficiently as possible.